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Lory Gallagher Client Support Specialist - PT PO Box 441621, Aurora, CO 80044 lorygallagher1@gmail.com - 720 495 5400 Detail-oriented consultant with 15+ years in event planning and executive support. Known for creativity, precision, and strong interpersonal skills. Recently retired, seeking a part-time Support Specialist role to contribute experience, teamwork, and passion for design and innovation. WORK EXPERIENCE 1.Event Planner – Spread the Word Network - Aurora, CO -Owner Part/Full Time 4/2003 to Present. Manage website, email marketing, networking, event planning, create meetups, hire volunteers & instructors, applied payments, and serve as dance instructor and DJ. 2. Support Services Specialist - ASF Payment Solutions – Englewood, CO Full-time 09/2018 – 10/2024: Payment processing, customer service, client support, scheduling cancellations, billing follow-ups, refunds, disputes, and inbound call handling. 3. Email Marketing & Research - Dagmar Branding – Centennial, CO - Part Time 2/2018 to 8/2018: Email Potential Leads, Research Accounts, Websites, LinkedIn for potential contacts, Update CRM (Customer Relationship Management). https://www.dagmarbranding.com/about 4. Researcher - Image Support Assistant SKLD – Denver, CO - Part/Full Time 5/2005 to 6/2017: Scanning & Research Documents. Post Legal Descriptions, Run Reports, Collect Data from County Offices, Email Updates, Supervised Staff, Assisted Project Management. https://www.skld.com/ 5. Corporate Collector - Agilent Technologies - Englewood, CO - Full Time 12/1999 to 10/2003: Managed multi-million-dollar high-risk account, collected for Aerospace & Defense team, trained Canadian collectors, handled cash apps, write-offs, invoicing, payment terms, disputes, and billing statements. ADDITIONAL INFORMATION: Looking for Part-Time Position due to early retirement. EDUCATION: Coursework in Business Administration at DCCC - Media, PA TRAINING: IBM CIS/CFS, Excel, FileNet, Imaging, Lotus Notes, MS Word, Oracle, POS, SAP, Salesforce, Slack, Zendesk, Zoho CRM, and more. SKILLS: Email marketing (Constant Contact), social media (Facebook, LinkedIn, Meetup), and website management (Site Right Now). LINKS: http://spreadthewordnetwork.com/ https://www.meetup.com/socializingsingles/  Before moving to Colorado, I had the privilege of working at PECO Energy in Philadelphia as a Customer Consultant. It was a role that truly allowed me to serve others—from handling billing questions and taking emergency calls, to walking customers through assistance programs like LIHEAP in person. I helped calculate rates, issued adjusted bills, and followed up with written confirmations to make sure each case was fully resolved. Every interaction mattered, whether over the phone or face-to-face. One of the most valuable skills I developed was listening—really listening—to people’s concerns. That’s the key to great service. Whether you're offering a product or a service, customers want to know they’re speaking with someone who cares—not just a voice on the other end of the line. They need to feel heard, respected, and supported. And when you show that level of care, it builds trust. Great customer service isn’t just about solving problems—it’s about creating lasting connections. It's not always about money; sometimes a little patience, empathy, and TLC go further than we think. In the end, satisfied customers come back, and they tell others. That’s the kind of impact I always aimed to make—Satisfaction Guaranteed.. Throughout my career in account management, working with records has always been at the heart of what I do. At PECO Energy, I was recognized as the subject matter expert in the correspondence area, where I handled everything from investigating customer inquiries tied to former addresses to preparing formal utility reports when needed. It was a role that required precision, confidentiality, and clear communication. At Agilent Technologies, I was responsible for researching discrepancies between buyer purchase orders and our records. By thoroughly reviewing the details and identifying where the disconnects occurred, I was able to resolve issues and ensure invoices were paid—often turning a stalled situation into a successful resolution. At SKLD, I had the unique opportunity to work with historical records, processing documents ranging from the 1800s to the early 2000s for title companies. At other offices, I focused on updating general files and account information across various systems, most recently using the ZOHO CRM platform in Sales & Marketing. Research and record-keeping go hand in hand with strong relationships. Whether working with internal teams or external customers, I’ve always believed that trust and communication are key. Relationships are a two-way street, and being willing to step in and help with projects not only supports the team but also strengthens those connections. Having access to the right records, and using them wisely to solve problems or help a customer better understand their bill, is a big part of what creates a positive, lasting impression. | Return Home | Lory's Singles On The Move | Dance Odyssey Band Watch | Singles Links | Dance Clubs | Christian Singles | Business Links | |
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