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Updated 10/30/2017

Lory Gallagher
Customer Service

1555 S Havana St F-323, Aurora, CO 80012 - lorygallagher1@gmail.com - 720 495 5400

Detail-oriented consulting professional that works well with people, offering over 15 years experience as a Customer Consultant and a Corporate Collector. Currently working as a part time Event Planner at Spread the Word Network and interested in applying organizational skills and experience towards a position as an Adminstrative Coordinator or in Customer Service.

WORK EXPERIENCE
1. Event Planner/Marketing Director/Owner Self Employed Part time, some nights & weekends
Spread the Word Network Aurora, CO - April 2000 to Present
Manage 6 Meetup websites, Created my own website and Networks well on facebook.
Create advertisements, flyers and invitation post cards.
Director of dances, activities coordinator and delegate work to associates
Event Planner works well with caterers, dance instructors, disc jockeys, security personnel and managers of venues.
Make bank deposits and manage credit/debit card payments through pay pal account.
Dance instructor: Ballroom, Latin, Swing, Country and Line dances & DJ

2. Researcher - Image Support Assistant
SKLD - Denver, CO-May 2005 to June 15, 2017 Temp to Full time to Part Time position
Scanning documents from tapes into the computer system for Title companies. Researching documents as it pertains to property in many different counties in the state of Colorado and posting the legal to the individual accounts. Maintain library of tapes, send email updates to personnel via Outlook and enhance documents via Predatore. Supervised Staff one Summer

3. Administrative Coordinator
Ajilon Professional Staffing, LLC - Greenwood Village, CO-December 2004 to April 2005 - On Call Basis
Dispatch work out to field service reps, pull reports from Oracle, create daily reports in Excel and assist field reps in closing out service requests in order to manage accounts for the region. Organized entire general file for benefits and personnel in human resource department. Helped Finance Dept check mortgage agreements/contracts for wire transfers.

4. Administrative Coordinator
D & B Recruiting - Watkins, CO-August 2004 to November 2004 - Temporary Assignment
Organizing the general filing system and record retention for company vehicles. Contacting internal customers via telephone, fax and email regarding the inventory of vehicles on site, transferred to other plants or sold. Updating personnel files based on information obtained from managers and different sites in North America. Edit and re-write procedure manuals for manager

5. Collections Coordinator
Agilent Technologies Inc - Englewood, CO-December 1999 to October 2004 - Full time position
Temp Worker as Collections Coordinator through Volt Services at Agilent Technologies from 12/99 to 2/7/2000, then was hired fulltime as an Agilent employee.
Manage a multi million dollar account with a high risk credit status for 2 years with great success.
Offset invoices, cash application and write off adjustments manually and on line.
Create manual invoices, negotiate payment terms, and manage a large volume of receivables.
Research documents to resolve billing disputes and prepare billing statements
Discussed contracts, purchase agreements and invoices with buyers and AP Dept.
Works well with field engineers in sales and support teams in Canada and the US.
On the Diversity Committee for collections department, Liaison between the Sales Order Management and Collections Group and Trainer and coach for Canadian collection team.

ADDITIONAL INFORMATION: Prior to relocating to Colorado
1. Worked as a Customer and Billing Consultant at PECO Energy in Philadelphia, PA Resolving Billing Disputes, Interviewing Customers over the telephone and in person, Schedule Appointments and Emergency Call Taking
2. Assistant Manager in Retail for Gordon's Jewelers & Tuerke-Becker's in Springfield, PA Excelled in Merchandising, Inventory, Window Design & Display, Sales and Supervision

EDUCATION
Coursework in Business Administration Delaware County Community College - Media, PA
SKILLS: Online Marketing (10+ years) LINKS: http://www.spreadthewordnetwork.com/LorysDanceOdyssey.html
Trained in the following: Excel, FileNet, Imaging, Legacy System, Lotus Notes, Ms Word, Outlook, Oracle, Windows 98/2000




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